These Terms apply to (a) free trials, (b) the read-only demo workspace, and (c) self-serve subscriptions purchased online. Enterprise customers under a signed Master Subscription Agreement are governed by that agreement, not these Terms.
1. The service
Rockface provides an AI-powered talent management platform. Features available to you depend on the plan you select. We may add, change, or remove features over time.
2. Your account
- You must be at least 18 and authorised to bind your organisation.
- Keep your credentials confidential. You are responsible for activity under your account.
- You must use a valid work email — disposable email domains may be blocked.
3. Acceptable use
- Don't upload data you don't have the right to process — including special-category personal data unless your DPA explicitly permits it.
- Don't probe, scan, or load-test the service without our written permission.
- Don't use the service to make solely automated decisions with legal or similarly significant effects on individuals (UK GDPR Art. 22) without a meaningful human in the loop.
- Don't reverse-engineer the service, train competing models on outputs, or scrape the platform.
4. AI features
AI outputs are decision-support, not decisions. You remain the controller and the decision-maker. Outputs may be wrong; you are responsible for human review before any consequential action (hiring, firing, promotion, comp). We do not use your workforce data to train shared models.
5. Fees and trials
- Trials are free for the period stated in your sign-up flow. We may end or extend trials at any time.
- Paid plans are billed in advance, monthly or annually. Fees are non-refundable except as required by law.
- We may change pricing with at least 30 days' notice; changes apply at your next renewal.
6. Your data
You own your data. We process it as your processor under our Data Processing Addendum (/legal/dpa). On termination we return or delete it within 30 days. See our Privacy Notice for full detail.
7. Intellectual property
We own the service, including all software, models, and documentation. You receive a non-exclusive, non-transferable right to use it during your subscription. Feedback you give us may be used freely.
8. Warranties and disclaimers
We provide the service with reasonable skill and care. To the maximum extent permitted by law, the service is provided 'as is' for trials and demo, without further warranties. Statutory rights for consumers (where applicable) are not affected.
9. Liability
Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, our aggregate liability for any claim is limited to the fees paid by you in the 12 months before the event giving rise to the claim, or £100 (trial/demo accounts), whichever is higher.
10. Termination
Either party may terminate for material breach not cured within 30 days of written notice. We may suspend or terminate immediately for security risks, payment failure, or unlawful use.
11. Governing law
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England, save that we may seek injunctive relief in any competent court.
12. Contact
Questions about these Terms? Email rockface@rockface.biz.
This page is a plain-English summary. If anything here conflicts with your signed agreement (MSA, DPA, or order form), the signed agreement controls.